Frequently Asked Questions
Is my package discreet?
Yes. All our orders ship in plain packaging, with no logo and no mention of what's inside.
How long does shipping take?
Delivery times are shown at checkout. You'll get a tracking number by email as soon as your order ships.
How do I track my order?
Head to the Track My Order page with the tracking number you received by email.
Can I get a refund if the product isn't right for me?
Yes, email us at support@try-luvly.com and we'll walk you through the return and refund process under our refund policy.
Is checkout secure?
Yes. Payments are processed by certified providers and LUVLY never stores your card details.
What is the LUVLY VIP Club?
A no-commitment membership that gives you 50% off everything, free priority shipping and early access to new products. 14 days free, then $39.95 every 28 days. Learn more
How do I cancel my VIP membership?
From your account, under membership, or by emailing support@try-luvly.com. Cancellation takes effect at the end of your current period, with no fees.
Une autre question ? Écrivez-nous à support@try-luvly.com